Refund & Returns Policy

Refunds and Returns Policy

Effective Date: 5th July 2023

Thank you for shopping at Aarkah. We want you to have a positive experience with our products. If, for any reason, you are not completely satisfied with your purchase, we are here to assist you. Please read our Refunds and Returns Policy carefully to understand the process, conditions, and timeframes for product returns and refunds.

  1. Return Eligibility

1.1 Returns: We accept returns on items within 7 days from the date of delivery. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it. It should also include any accessories or parts that were originally included.

  1. Return Process

2.1 Initiating a Return: To initiate a return, please contact our customer support team at customerservice@aarkah.com within 7 days from the date of delivery. Provide your order details, including the product name and reason for the return. Our customer support team will guide you through the return process.

2.2 Return Shipping: Customers are responsible for the return shipping costs unless the return is due to a mistake on our part (e.g., wrong item shipped, damaged item). We recommend using a trackable shipping method and retaining proof of postage.

2.3 Product Condition: The product must be returned in its original condition, unused, and in its original packaging. We reserve the right to reject a return if the product does not meet these conditions.

  1. Refund Process

3.1 Inspection and Processing: Once we receive the returned product, our team will inspect it to ensure it meets the return eligibility criteria. If the return is approved, we will process the refund.

3.2 Refund Method: Refunds for eligible returns will be issued to the original payment method used for the purchase. Please allow up to 14 business days for the refund to be processed and reflected in your account.

  1. Fees and Costs

4.1 Return Shipping Costs: Unless the return is due to our error, customers are responsible for the return shipping costs.

  1. Contact Information

If you have any questions or need further assistance regarding our Refunds and Returns Policy, please contact our customer support team at:

Aarkah Address: Vikaspuri, New Delhi 110018 Email: customerservice@aarkah.com

Please note that this Refunds and Returns Policy is subject to change without prior notice. It is recommended to review this policy periodically for any updates.